Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a Helpdesk Associate : ITIL to join our team in Noida, Uttar Pradesh (IN:UP), India (IN). Requirements: : Helpdesk Sr. Associate at Grade:5 position in Service Desk : Must be a Graduate. B.Tech/B.E or any other technical degree preferred : Good communication skills with minimum 1 year of international calling experience : Good comprehension and writing skills. : Must possess excellent customer handling skills : Should be comfortable to work in rotational shift with 24x7 support window Job description: : Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat. : Activities include recognition, research, isolation, resolution and follow up steps. : Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure. : Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc. : Sound knowledge of ITIL best practices around Incident and Request Management procedures. About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services. We serve 75 of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start:up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R and D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata NTT DATA endeavors to make us.nttdataaccessible to any and all users. If you would like to Apply regarding the accessibility of our website or need assistance completing the application process, please Apply at us.nttdata/en/contact:us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.