Do you want to be part of an award-winning team? The winners of Strong Together in 2023, 2024 and 'Front of House Team of the Year' at the Cateys 2024 never stop growing. Now, we are looking for a Client Services Manager who will join our creative team and support us delivering the excellent service we are known for, in two client buildings based near Green Park, Piccadilly Circus and St. James's Park. The Client Services Manager will oversee the smooth running of the Front of House Department which includes butis not limited to Facilities, Security, Reception, and Cleaning teams, with a key focus on the constant development of the service. Type of contract: Full-time Hours: 40 per week (Monday-Friday; shift rota basis 8 AM - 6:30 PM, with flexibility as per business needs) Ideal start date: April 2025 Additional benefits: Uniform, discretionary bonus, free membership to our in-house gym, complimentary lunch in our staff restaurant, and other exciting benefits given by the Client to reward our efforts Main responsibilities To manage and lead the reception, security, FM and other teams toensure the smooth running of operations in the London buildings. To oversee contractors ensuring they deliver service as expected and within agreed SLA’s and KPI’s. To ensure business cost and risk is reported in a timely manner. To inspire, engage and guide the team towards the achievement of service excellence, ensuring exceptional operational standards. To ensure the smooth running of all Front of House and other activities, including provided by other service partners, always seeking ways to innovate and excel. Operationally manage on site security, which is provided by a third party, escalating as necessary. Prepare reports on key operational metrics and complete project-work as required. To present updates at the quarterly business review – to include presenting slides with key updates/service level monitoring/risks and business innovation.  Ensure company H&S policies are adhered to and ongoing training is provided to the wider team.  The ideal candidate: Experience in managing a team in a customer facing environment, with knowledge of basic HR processes. Previous experience in Guest Services and Facilities Management in a high-end client service environment is preferred. Understanding of the demands of working in a prestigious, corporate environment and Reception, Facilities and Security processes. Good at developing and maintaining excellent relationships with key stakeholders. Somebody who takes pride in providing a first-class service, has a strong customer service ethic; nothing is too much trouble. Detail oriented individual, able to work under pressure whilst prioritising key deadlines. Experience in project management and understanding of Building Management and Facilities Management. Strong sense of responsibility and impeccable professional presentation. Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK’s most forward-thinking, blue-chip companiesas our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Workfor in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity&Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK&Ireland, a FTSE 100 company. Please visit our website, (url removed), for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.