NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. About you : As a Managed Services Service Delivery Manager (SDD) you will be experienced in leading the delivery and continuous improvement of managed services to large and high:profile clients whilst achieving the highest levels of customer satisfaction. : You will be skilled in the delivery of large and complex service packages organising leveraged service line teams and third parties, to ensure effective operations, accountability and compliance with the contract including meeting demanding SLAs, as well as actively driving continuous improvement and innovation. : You will have probably led significant deliveries within a managed services provider and will be able to demonstrate experience of working with senior client stakeholders at business, commercial, process and technical levels. :Please note that this role requires strong Telco and multi:vendor management experience and is based on our client's site in Dublin, This role : The NTT DATAService Delivery Manager (SDD) owns the management and delivery ofmanaged services toone of our large and high:profile customers in adherence with the agreedcontractual terms and specified SLAs; as well as drivingcontinuous improvement and innovation. : The SDD has a detailed understanding of service management processes and leads the combined operation of a leveraged ITIL4:aligned service operations team and technical teams from multiple service lines and third parties to achieve a high:quality service. : The role requires a high:level understanding of a full stack of enterprise grade application architecture, workplace, infrastructure and cloud, and security technologies. : The successful candidate will be of the highest integrity and have extensive experience of delivering contracts, commercial acumen, and an ability to actively manage stakeholder relationships at scale to ensure customer satisfaction. : The role reports to the Head of Service Delivery Management, but operationally the role reports to the industry aligned Delivery Director and the Account Client Partner. : The role will require constant interaction with the client's service management team, business stakeholders, NTT DATA internal stakeholders and 3rd parties. : Within the company you will support the Head of Service Delivery Management in sponsoring the development of new best practice processes and tools and supporting the development of our Service Delivery Management function. Other responsibilities will include: At account level : Support transition planning and transition management to take over the managed services from incumbent service provider : Oversight of the transition to support of new or changed services into the managed services scope during the period of the contract : Manage Service Delivery in a multi:vendor, multi:shoring team supporting critical revenue generating applications, all it's infrastructure and security plan management : Define and adhere to boundaries of what is 'BAU' and what is 'Project Work' : Understanding the customer's business process cycle and manage resourcing levels appropriately : Manage client, joint and NTT DATA risks effectively for the benefit of both parties. : Facilitate service governance with the client on a weekly and monthly basis : Ensuring foresight to reduce risk and enable continuous improvement that is tangible and demonstrable. : Act as the escalation an ownership point of contact for all service:related delivery matters. : Manage project financials and agreed project margins. : Ensure that critical incidents are managed closely with high degree of focus and appropriately detailed communication to concerned stakeholder