Contract: Permanent Address: St. Stephens Green, Dublin 2 Recruitment Business Partner: Georgina Dunne Hiring Manager: Orna Shorten Hybrid Model: 50 Closing Date: 12th June 2025 About the Role: Royal London Irelandis seeking applications for a Claims Administrator to join our team in Dublin. Within this role, you will be at the forefront administering all claims ensuring they comply with policies, procedures, and regulatory requirements, providing exceptional support to our brokers and customers while continuously improving service levels and demonstrating our core values. Key responsibilities typedisc: : Strong customer focus: ability to build and maintain positive interactions with customers and all stakeholders : 'Can do' positive attitude : Responsible and diligent : Strong verbal skills : Ability to effectively prioritise workloads and work to critical deadlines : Process works accurately and within SLAs : Work effectively within a team and have ability to work on own and provide support to Claims Manager/Team Lead and other team members/ colleagues. : Commitment to driving improvement in the business, how we provide service and how we run our internal processes. : Understand the importance teamwork plays in achieving a common goal for our Customers, Brokers and the business. Criteria typedisc: : QFA qualification desirable : minimum APA Life, Pensions and Investments with commitment to achievement of QFA within agreed timeline : Life and Pensions market : understand the demands/relationships with customers : good knowledge of the Life, Serious illness and Income protection products : Capability/quality in key processes as agreed in personal objectives and in line with the team purpose : PC skills:Proficient in MS Office and ability to learn new systems quickly : Understanding of industry regulatory requirements Including GRDR, Consumer Protection code, CICA What we offer typedisc: : Competitive employee benefits such as market leading Pension scheme (including Life Insurance); performance related bonus; health insurance allowance : Our culture comes from within, it comes from our people; ourPeople Promiseis our commitment to provide the best experience for our people. It reflects our brand, our strengths and how we work together to create a positive culture : OnGlassdoor,Royal London Group is consistently ranked as among the best places to work : Based in our St Stephen's Green office (Dublin 2) with benefit from our hybrid work arrangements with 50:50 mix of office and home working. Controlled Functions: some of our roles are 'controlled functions' as defined by theCentral Bank Reform Act 2010Central Bank Reform Act 2010 (Sections 20 and 22) Regulations 2011. If a vacancy is for a controlled function (CF), it will state this in the job title above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank of Ireland.