Location/Office Policy: Central Park / Hybrid stylemargin:bottom:0.0cm;margin:top:0.0px: : Are you customer focused with a want to improve our customer experience? : Can you collaborate effectively with stakeholders, ensuring clear communication to meet shared objectives? : Do you take ownership of responsibilities, ensuring compliance with regulatory requirements and internal policies? What is the Role The General Insurance team is part of the Wealth and Insurance pillar within Retail and is fully responsible for the sales and financial performance of the General Insurance product lines in collaboration with various insurance partners. We are seeking an energetic, driven, and strategic thinker who is not afraid to challenge the status quo to achieve positive business performance outcomes for both the customer and the bank. The role holder will be responsible for reviewing, managing, and improving existing customer journeys and product management. This individual should leverage business and technical knowledge, along with collaboration skills, to ensure alignment between the banks needs and the services provided by our partners. Additionally, they will ensure that the ecosystem of our insurance partners is optimised to deliver agreed services and evolve in line with the strategic direction and regulatory requirements of our business. General Insurance operates in a rapidly changing environment, providing an opportunity for the right individual to continue protecting and growing the business. Key accountabilities: stylemargin:bottom:0.0cm;margin:top:0.0px: : Review, manage, and improve existing customer journeys to enhance customer satisfaction and operational efficiency. : Collaborate with various insurance partners and internal stakeholders to support the management of General Insurance products, ensuring they meet regulatory requirements and market demands. : Challenge the status quo and contribute to the development of innovative strategies to achieve positive business performance outcomes. : Ensure all activities and products comply with relevant regulatory requirements and internal policies. : Performance Monitoring:Monitor and analyse performance metrics to identify areas for improvement and implement necessary changes. : Engage with internal and external stakeholders to ensure effective communication and collaboration. : Champion a customer:first approach to ensure processes and procedures consistently promote good outcomes for all customers. : Ensure robust control and excellence in operational risk management, complying with legal and regulatory obligations, and adhering to internal controls and business ethics. : Collaborate with all business areas to meet shared objectives, operate effectively and foster open communication. : Hold oneself and others accountable for commitments, act with ownership, communicate clearly, and take personal responsibility for decisions and outcomes. What you Will Bring: stylemargin:bottom:0.0cm;margin:top:0.0px: : Experience in managing commercial relationships, demonstrating strong and effective communication and influencing skills, both written and verbal. : Ability to partner with various stakeholders to develop plans and execute in a complex business area, working effectively under pressure and to tight deadlines. : Demonstrates up:to:date knowledge of industry regulatory requirements relevant to the business and ensures their implementation and monitoring where required. : A motivated self:starter with experience in developing and implementing change initiatives. : Experience in the personal lines insurance industry is desirable Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from hom