Location/Office Policy: Dublin North and West : Balbriggan Branch stylemargin:top:0.0cm;margin:bottom:0.0cm: : Are you customer centric with a passion for exceptional customer experience? : Are you a Leader who enjoys motivating and coaching teams? : Are you driven by a relentless business results focus to meet specific individual and team goals? What is the Role: As HRQMO in our Balbriggan branch, you will play a key role in supporting and executing our vision to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind:set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. The HRQMO plays a key role in supporting this vision. Your focus will be to organise and support the branch to ensure HR, Operational and Services processes and procedures are properly implemented. You will also be expected to play an active part in the Regions operational success. Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Local Market. Key accountabilities: stylemargin:bottom:0.0cm;margin:top:0.0px: : Provide leadership and oversights for all operational activities and support the branch to achieve branch goals. : Provide professional operational support and assurance to ensure a robust control environment exists and ensures excellence in operational risk management, incorporating compliance with legal and regulatory obligations and the adherence to internal controls and business ethics. : Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience and reduce level of reworks. : Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on delivering quality customer experiences. : This role is part of the Fitness and Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. What you will bring: stylemargin:top:0.0cm;margin:bottom:0.0cm: : Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships. : Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda. : Has a strong understanding of regulatory and legal obligations to meet all Compliance and Operational standards for the branch and ensures personal adherence to AIB policies and procedures, demonstrating a comprehensive technical knowledge of branch operational procedures and HR standards. : Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation. : Ideally QFA qualified or working towards qualification. Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; stylemargin:bottom:0.0cm;margin:top:0.0px: : Market leading Pension Scheme : Healthcare Scheme : Variable Pay : Employee Assistance Programme : Family leave options : Two volunteer days per year Please click here for fur