Reference number: JR246743 Location: Dublin, Ireland Working pattern: Full Time, 37.5 hours per week Contract Type: Fixed Term Contract until the end of September 2025 Number of roles: 1 Salary:€28,000 pro rata We are now looking for a Student Services Assistant to join our team on a temporary summer contract. You will work alongside the Student Services Manager on general customer service, student finance and day-to-day student administration. You will ensure all students have the bestKaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority. This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant / Advisor, who is looking to expand their skills and build their careerwith an industry leader. What you’ll bring to the role Experience in administration work and solid IT skills Experience in working in a customer-facing environment Ability to deal with and resolve a high volume of queries efficiently Ability to relate to and build rapport with international students Ability to use initiative and make decisions when required What we do The Kaplan Languages Group is part of the Kaplan Inc, one of the world’s largest and most diverse education and assessment providers. Established in 1938 by Stanley Kaplan, we operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Kaplan Language Group (KLG) is a leader in the educational travel sector, helping thousands of customers to realise their dreams of travelling abroad to improve their language skills. What we offer As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave* Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 6th May 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.