Overview The Embedded FSR Service : Controls serves as an Embedded Technical Controls resource, on site at a customer's facility, and serves as a main point of contact (POC) and subject matter expert (SME) on all day:to:day machine functions related to controls on Life Science Systems. The goal of this role is to help the customer achieve operations equipment reliability and performance effectiveness (OEE) throughout the lifecycle of the assets and provide a continuous transfer of knowledge. This role will be the face of ATS at the customer's facility, and as such must have strong communication skills and drive partnership, relationship, and collaboration with the customer. Responsibilities Embedded : Asset Build Stage (located at the build division) Working with cross:functional disciplines and departments on brand new equipment where you'll be expected to be part of or acquire: :Integration with the CAPEX Team : valued and contributing team member of the build team :Building Strong Relationships : With the other members of the Build Team, CAPEX PM, and customers :Deepening Product Knowledge : Understanding the customer's product and assembly process :Enhancing Technical Skills : Learning critical processes and new technologies :Operational Proficiency : Gaining hands:on experience with PLC, HMI, and Servo systems, fault messaging, and machine diagnostics :Collaborative Problem:Solving : Working closely with the assembly team lead to troubleshoot and refine integration :Service Strategy Involvement : Engaging in integration, Pre:FAT, FAT, installation, and SAT Embedded : On:Site Stage Execute the POST: SAT Service Support Strategy as per contract including: :Formal and informal training as required :Transfer of knowledge to the customer :Primary liaison to the customer :Role will be embedded at the Customer's facility for the duration of the embedded resource contract :Facilitate warranty/non:warranty claims with the customer centric team. Work with the Services Customer Success and Support teams to define and/or execute: :Retrofits and upgrades :Ongoing OEE reviews :Reliability improvements Opportunities to learn and support other customers within a local geographic area. Responsibilities :Responsible for driving operational and performance metrics and key performance indicators (KPI's) of the equipment :Troubleshoot controls equipment at the customer's facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements :Operate system to demonstrate equipment operation and to analyze malfunctions. :Record changes to software and electrical schematics following our red line process. :Provide information for machine technical documentation. :Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance. :Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi:weekly via status reporting. :Work with suppliers to resolve technical issues at customers' sites. :Make recommendations for software changes only on items that require changes. :Follow all customers' safety regulations while at their facility. :Maintain service reports and bulletins as required and submit them to the appropriate departments. :Responsible to meet or exceed customer expectations in an efficient manner. :Be able to make accurate equipment audits and reports. :Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance. :Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development. :Maintain International Standardization Organization (ISO) standards. :Work on site at customer's facility daily and be required to provide weekly time and site report details. Weekend work may be required on an as:needed basis. :Reside near the cust