Contract Type: Temporary 9 month contract Location: Hampton Court Palace Status: Fixed Term Contract Salary:£28,203 per Annum Days/Hours of work: Full time, 36 hours per week, Monday – Friday   We are a team of people who love and look after six of the most wonderful palaces in the world: the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and HillsboroughCastle, Northern Ireland. Historic Royal Palaces’ member community is a valuable and engaged audience, whose support helps us to achieve our charitable aims.   In this role, you’ll be providing excellent customer service to our members over the phone and by email to ensure they can make the most of their membership. You will also carry out essential processes such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings, to agreed SLAs.   You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in a membership, heritage, or charity organisation would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.   Benefits include: • Enhanced holiday entitlement • Generous employer pension contributions (up to 11%) • Annual pay reviews and bonuses • Critical illness cover and life assurance • Family-friendly policies and benefits • Staff discounts   Due to the nature of our systems and this role’s responsibilities, this role is not hybrid and is based at Hampton Court Palace.   Closing date: 23:55pm 7th July 2025   Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.   You may have experience in the following: Member Services Coordinator, Customer Service Administrator, Membership Coordinator, Customer Relations Administrator, Member Support Officer, Charity Administrator, Heritage Services Administrator, Customer Care Assistant, Membership Assistant, Customer Services Advisor, etc.   REF-222