Customer Service Advisor Salary in United Kingdom

Customer Service Advisor job description

Job Title: Customer Service Advisor

Overview/Summary of the role:

The customer service advisor is responsible for providing exceptional customer service to clients and customers, resolving their issues, and providing support over phone, email, chat, and other channels. They should have excellent communication skills, be able to handle complaints in a professional manner, and have a deep understanding of the company's products or services.

Responsibilities and Duties:

- Respond to customer inquiries via phone, email, chat, and other channels in a timely and efficient manner

- Resolve customer issues and complaints in a professional manner and escalate to management if necessary

Customer Service Advisor interview questions

Interviewer: Good morning/afternoon. Thank you for coming in today. Can you please introduce yourself and give us an idea of your customer service experience?

Candidate: Sure. My name is John Doe, and I have been working in customer service for about five years now. My most recent position was serving as a customer service representative for a large retail company.

Interviewer: Great. In your opinion, what makes a successful customer service advisor?

Candidate: I believe that a successful customer service advisor should possess strong communication skills, be attentive to customer needs, and have the ability to handle difficult situations with tact and empathy.

Interviewer: Can you tell me about a particularly challenging situation you faced in your previous job, and how you handled it?

Candidate: Yes. A customer once called in regarding an issue with a product they had purchased that was out of warranty. Though it was out of our usual timeframe for resolving this issue, I listened attentively to the customer's concerns, apologized for the inconvenience, and eventually offered a partial refund as a gesture of goodwill.

Customer Service Advisor Salaries by cities in United Kingdom

The highest salary for Customer Service Advisor in United Kingdom can be found in Aberdeen, followed by Bedford 2nd, and Birmingham 3rd.