Job field / Job profile :Customer services and support/Customer support&services management (CSSM) Employment type :Permanent Position description : Full-time Customer Support Technician II helping Safran Trusted 4D customers with installation/operation/troubleshooting network time servers, White Rabbit distribution devices, bus-level timing boards, and other Safran Trusted 4D equipment (https://safran-navigation-timing.com/solution/timing-and-synchronization). • Team player who desires opportunity for growth. • Technical knowledge in datacenters and networking- ethernet, routers and switches, servers, SNMP, fiber optics, etc. • Experience with wireless communication systems- receivers, transmitters, RF propagation, modulation, etc. • Knowledge ofsoftware systems, Linux, Windows, Python, software version control and testing • Experience with CRM Systems, such as SalesForce, Zendesk and/or WhatsApp Gold. • Strong customer facing skills, verbal and written. • Ability to work independently and collaboratively with a cross-functional team. • Strong oral and written communication skills to deliver detailed technical information. • Experience handling difficult customer situations. • Ability to listen, analyze and then act. • 3 to 7 years of experience in a direct customer-facing role. • Minimum 3 years supporting customerswith technical issues • Training and operational experience with technical systems City (-ies) :Rochester, NY Minimum education level achieved :GCSEs