Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Customer Lettings Manager Hybrid working within the Midlands and South West Regions, with an expectation of occasional travel to our locations in Plymouth, Torbay, Swindon, Banbury, Telford and Birmingham GBP 40,334 : GBP 44,580 per year 37.5 hours per week : Monday to Friday We have an opportunity for a Customer Lettings Manager to join our Neighbourhood Operations team, based in Banbury. The main purpose of this role is to lead a locally based team to deliver a high quality lettings service in line with the Housing Services Operational Plan and the wider aims of the Group. The role of Customer Lettings Manager will include: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Managing a customer:focused quality lettings service from application to becoming a new Sanctuary customer within the local operation : Monitoring the delivery of affordable housing programmes and ongoing void property re:let performance to ensure the viability of the business : Proactively managing all complaints, requests for review and appeals in line with Group Policies, focussing on first contact resolution : Developing and maintaining relationships with customers and colleagues and across Housing to ensure the effective management of housing related services Skills and experiences: stylemargin:bottom:0.0cm;margin:top:0.0px: : Previous experience in delivering a high quality lettings or voids services : An understanding of the strategic nature of the role, engaging in LA Allocations Policy and Nomination Reviews, updating / creating Service Level Agreements for temporary accommodation, assessing the need for, and implementing, Local Lettings Plans , show an awareness and understanding of S106s stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Ability to manage a large and dispersed team stylemargin:bottom:0.0cm;margin:top:0.0px: : Proven experience of good practice resident engagement activities : Proven experience of leading a high performing team including performance management stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Excellent communication and negotiation skills : Previous experience of working to deadlines and prioritising work loads : Excellent interpersonal and customer care skills : Proficient user of Microsoft packages including Word, Excel, Outlook and Teams Why work for us? We are a not:for:profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : 25 days annual leave (rising to a maximum of 30 days) plus public holidays stylemargin:bottom:0.0cm;margin:top:0.0px: : A pension scheme with employer contributions from Sanctuary : Life Assurance : Employee Advice Service including counselling : Cycle to Work scheme : Voluntary health plans : Employee discounts : Wellbeing support and tools : Employee recognition scheme : Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : South East based : GBP 42,351 per annum (rising to GBP 44,580 after 12 months service and subject