Technology Manager : Hospitality Dorset, 3 days office (Hybrid) To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, were looking for an experienced IT or Hospitality Technology Manager to take the reins of tech innovation across a state:of:the:art hospitality estate. You will be the driving force behind the Hospitality Technology Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day:to:day support to shaping long:term digital strategies, this role will touch every part of the business : from operations to front:of:house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting:edge tech. The role: : Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. : Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. : Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data:driven decisions. : Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. : Define technical strategy, collaborate cross:functionally, and champion emerging hospitality technologies that align with business goals. Experience: : Proven leadership in IT or technical project management : Deep experience with hospitality systems (EPOS, booking, CRM, etc.) : Strong Microsoft Cloud 365 and virtualisation experience : Excellent communication skills (technical and non:technical) : Experience in change/project management and vendor relations Technical Experience : Cloud IaaS/SaaS : Microsoft Power Platform, scripting, automation : Cybersecurity awareness and compliance : Digital storage, servers, workstations : IT support desk and service management