Job Details: Salary Range: GBP 43,693 : GBP 45,718 per annum Work Location:Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh (Hybrid Working) Hours per week: 37 Contract Type:Temporary (14 months : Maternity Cover) Closing Date: 18 May 2025 We seek an experienced, enthusiastic and innovative ICT Service Desk Manger to lead and support our ICT Service Desk. As a dedicated and skilled customer:focused specialist, you will be responsible for leading the team in providing support to our users across the service. Your duties will include managing the ICT service desk and ensuring the provision of outstanding user support, tools, and systems. You will have experience in a similar role and have a good knowledge of ICT systems such as Microsoft Office, Windows operating system, and cloud platforms such as AWS, Office 365 administration. You will actively engage with users, ICT peers, suppliers, and partners. Effective communication and relationship:building skills, proven leadership, and commercial acumen are essential. This role involves leading, motivating, and developing the ICT Service Desk team to achieve effective positive outcomes and exploring innovative approaches to enhance departmental efficiency. The position demands a professional attitude, strong engagement skills at all levels, and the ability to work proactively to anticipate the needs of the Service. If you are interested in applying for this role, please provide evidence against the key essential criteria on the Person Specification in the Job Description; this evidence will provide the basis for shortlisting applicants for interviews. HIWFRS Benefits Include: :Flexible working :Hybrid working :On:site parking :Pension scheme :Gym access :Flu vaccinations :Eye care vouchers Additional Information: ICT Service Desk Manager Job Description and Person Specification HIWFRS Values: :Reaching Further : Inspiring and challenging ourselves and others. :Showing Respect : Fairness, honesty and integrity in everything we say and do. :Supporting Others : Listening and acting with compassion and empathy. :Everyone Playing Their Part : Recognising the contribution we all make. Vetting Requirements: This role is subject to a Standard DBS check. Contact Details for an Informal Discussion: Fiona Coffey, Senior ICT Support Manager on and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer : committed to ensuring that our recruitment and selection process is inclusive and accessible.