Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra:high:net:worth clients. In this role youwill be responsible for the ongoing development and leadership of our skills pathways,developing a world class operating environment. You will optimise our colleague pathways and work in partnership to set out our academy structures and own the recruitment strategy. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK:based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: - Have ownership of onboarding content and delivery approach working with peers to establish the optimal solution, and then ensuring content is maintained and refreshed to be accurate and relevant - Lead a culture of development and coaching, acting as the gateway for professional qualifications and internal programmes, ensuring we retain talent and remove barriers to internal opportunity - Lead the delivery of academy and onboarding ensuring a first:class onboarding experience for new colleagues with the purpose of increased levels of retention and accelerating the lead time to them taking customer contacts - Own and lead the recruitment strategy for Customer Channels To be successful in this role you should meet the following requirements: - Experience of leading at scale - Previous experience of developing colleagues - Experience of developing training content - Excellent stakeholder management skills - Analytical skills : ability to problem solve and identify issues This role is based in any of our key strategic locations (Birmingham, Leeds, Hamilton, Chester, Sheffield, Whiteley). Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces : no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitmen