Do you enjoy building customer relationships and providing a high level of service? Do you thrive in a fast-paced, fun and busy environment? Want to wok for an established and successful family run organisation based in Birmingham? If so, this could be the perfect role for you. Responsibilities To provide support to the Commercial Manager and within the sales department as required. Handling customer enquiries via email and telephone and occasionally face to face. Provide customer quotations and product information with the aim of closing a sale. Following up quotations and generating further business. To ensure that sales enquiries and orders are processed accurately and efficiently within an acceptable timeframe. Be competent in the management of inbound and outbound calls to new and existing customers to the required service delivery standards. Handling customer complaints and issues to the satisfaction of the customer and the business. To comply with all relevant Health and Safety regulations relating to the workplace. * Liaise with internal departments, checking stock levels and delivery dates To assist all other departments with sales/customer related issues To undertake regular performance evaluation to identify appropriate training requirements. To maintain good housekeeping of files and paperwork systems and provide up-to date records To feedback on potential quality improvement areas to the Commercial Manager. Other possible sales related tasks and activities. To understand the current ISO9001 quality assurance sales procedures and its contribution towards customer satisfaction. About you? Experience in Sales Administration or Customer Service Administration Experience in the manufacturing industry or similar is advantageous Comfortable in communicating with internal and external stakeholders at all levels Proven ability to work in a fast paced environment Keen to learn and use own initiative Competent in relevant IT packages Ability to learn internal systems Problem analysis and problem solving Attention to detail and accurate Good mathematical skills The Role: Salary£24,000 Bonus x2 per year Central Birmingham 20 days hol + 6 days shutdown days 8.30 am - 5pm Mon - Thurs, 4pm Finish on Friday 8% Pension contribution after probation Don't miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplyingtemporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.