Quality Manager Caerphilly Commutable from Cardiff, Nantgarw, Caerphilly, Newport, Bedwas, Blackwood, Pontypridd GBP55:60,000 Benefits:: * 27 Days + Bank Holidays * Workplace pension scheme * Life insurance cover * Health scheme * Specsavers vouchers * Company sick pay * Free tea and coffee * Free parking * Long service awards * Target incentives bonus * Christmas Thank You vouchers * Flexible working * Free uniform Hunter Selection are working with a leading manufacturer based in Caerphilly, on the outskirts of Cardiff. This is a great time to join an expanding business, following a period of sustained growth they are looking to introduce new products off the back of recently won contracts. The business are looking to recruit a Quality Manager to bolster their quality department. This role will suit an experienced quality engineer with experience of current product running changes and continuous improvement initiatives. Providing you with an excellent benefits package and great job security, this is a great opportunity to join an established business. Role and Responsibilities: * Customer Satisfaction, verify internal and external concerns : customer liaison / site visits. Approve/contest Claims, raise supporting documentation. Understanding of customers products * Manage Customer complaints responses in line with the 8D requirements * Structured approach to problem solving : using A3 and root cause analysis tools and techniques such as, 5 Whys, Ishikawa, adopt new process adherence and surveillance measures through good Quality Engineering practices * Identify, conduct, or support continuous improvement actions, Report Extrusion Business System monthly and quarterly updates * Lead ISO 9001 internal and external audits * Ensure the BMS is maintained to the correct level and being followed * Identify training requirements of the department, update training matrices * Carry out and progress annual appraisals for the department * Report Monthly / Quarterly quality figures complete with action to address, update claims database * Support Sales/Engineering NPI with tech support on products and specifications * Ensure departmental procedures are followed * Ensure personal safety is paramount along with the safety of others Knowledge, Skills and Experience: * Strong experience working as a Quality Manager in a manufacturing environment * Track record of robust solution solutions to achieve year on year quality improvements * Ideally have experience working to ISO9001 * Customer complaint experience 26675/617 please / resume to you are interested in this position please click apply. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.