Job Description Credit Control Clerk We are currently recruiting a talented and collaborative Credit Control Clerk to join our Finance team in Ashford on a Permanent basis. Our Finance colleagues are a central hub of knowledge, and as a Credit Controller, you’ll be on hand to support your area of the business in every way possible. You will work to find solutions and ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!  This role is offering flexible hybrid working with 2-3 days based in our Ashford, Kent office for team collaboration and meetings, so you must be with in a commutable distance. Key Accountabilities&Responsibilities: Management of your own portfolio of accounts, ensuring adherence to contractual payment terms and credit limits, mitigating risk and potential bad debts. Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across all finance teams and internal colleagues. Provide excellent customer service by developing and maintaining strong working relationships with customers. Meeting of period targeted KPI’s using department procedures. Receive incoming calls and record all queries promptly and accurately in support of cash collection activity. Query management - provide copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries preventing payment that are beinghandled in any other department. Attend internal and external Customer meetings. Escalate to Management any internal or payment issues with customers. Looking for continuous improvement and identifying best practices and effective business controls which will positively impact business results.Other Ad Hoc duties as requested by Team Leader/Manager You This role requires no previous finance experience as training will be provided. As part of the application process, you will be asked to complete an online psychometric task, which will be sent to you by the recruitment team. We are however looking for an individual who has the experience of working in a fast-paced environment and has an interest in Finance or Credit Control. This role will require you to work with Microsoft Excel (pivot tablet, v-lookups) so you must be confident using this programme. You’ll also be communicating with external customers and internal colleagues at all levels, so strong communication skills are essential.