Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role: The Customer Success Executive is a pivotal, customer:facing role responsible for ensuring our largest enterprise clients achieve their critical business objectives through the strategic use of solutions. By building long:term, value:driven relationships, this role navigates complex customer political landscapes and positions us as a trusted partner at all levels of the account. Success is rooted in creating and implementing customer success plans that align with customer goals, driving knowledge sharing and internal action planning to deliver measurable business impacts. This role works closely with Sales teams to ensure clear expectations of our solutions and experience, paving the way for us to become a strategic thought partner by sharing relevant insights and leveraging internal expertise at the right moments. The Customer Success Executive also ensures seamless onboarding experiences, fosters ongoing customer engagement through regular touchpoints like reviews and training, and monitors key metrics such as usage data and renewal dates. They also effectively delegate tasks and drive accountability within support teams and partners to maintain alignment with sales strategies and customer success plans, always prioritizing the customer's needs and business outcomes. What you will do: Product Adoption and Value Realization : Manage and monitor product use and adoption, making sure customer achieves desired outcomes Develop a strong understanding of the customer's business and challenges while sharing product expertise and mapping product features, benefits, and practical applications to unlock value and build trust Proactively drive full value realization and satisfaction with current product set, providing a clear view of adoption and utilization portals and deploying product adoption accelerators Serve as customer advocate to internal teams, communicating key feedback regarding product features, pricing models and internal policies/processes Upsell, Cross:sell and Sales Alignment : with established trust and loyalty, seek to naturally progress and expand the partnership through identifying potential up:sell and cross:sell opportunities and engage sales accordingly Educate customers of Colt's technology roadmap while driving alignment to customer vertical trends, priorities, and objectives Influence customers regarding product enhancements and technology evolution Expand customer partnership through identifying and qualifying up:sell and cross:sell opportunities and engage sales and technical resources accordingly Implement customer service changes and enhancements to Lumen products while understanding underlying business and value drivers Risk and Renewal Management : Make renewal execution essentially a "non:event" by consistently mitigating risk, managing contract end dates, and resulting in revenue growth and customer loyalty Implement comprehensive revenue management practices driving accountability and alignment to Colts operations and financial goals Proactively track and manage risk triggers through activating resolution treatment plans partnering with cross:functional support as needed Own and execute renewal strategies emphasizing customer value achieved to date, value proposition of renewing services with a focus on healthy Colt profit margins Implement customer credit management strategies minimizing risk, setting customer expectations, adhering to policy while protecting Colt revenue stream What were looking for: Experience in working with complex, multi:divisional, international customers with spend of circa EUR1m per annum with our business Comfortable presenting, consulting, and advising at C:level and other executives Assertive ver