Customer Service Advisor Driffield YO25 East Riding A GBP 25,353 per annum Hours 8am : 4.30pm Monday to Friday or 8.30am : 5pm Monday to Friday Commutable from Beverley, Driffield, Market Weighton, Cottingham, Goole, Scarborough or Bridlington. Hawk 3 Talent Solutions are recruiting for someone with office based customer service experience who would like to develop their skills to join a growing company based in Driffield, East Riding. The Role Customer Service Advisors are required to deal with a variety of customer requests and help individuals place their orders through inbound and outbound calls and/or email. Dealing with enquiries in an efficient, effective, and professional manner. Ensuring that all communications are appropriate to customer needs. Through working in the customer service team, you will leave customers with a good impression of the company, perform routine and complex transactions and offer excellent customer service for all delivered services. Advisors will receive regular on:going training to gain and maintain knowledge in a wide variety of product knowledge and/or services, including but not limited to stock processing, transport, production, sales, and telesales. The expectation that advisors will have the skills and knowledge to deal with customer queries throughout the company as well as assisting in growing opportunities with the customer accounts through increasing sales. Advisors will have good IT skills with the ability to learn all systems required to provide the services mentioned as well as the ability to cope with change to meet company needs. The advisor will need to understand and adhere to all company policies and procedures. Duties * To effectively identify customer needs and be able to resolve, deal and direct enquiries to all service areas. * To efficiently take and process customer orders over the phone for both inbound and outbound calls. * A willingness to participate in all company and training and maintain knowledge thereafter whilst highlighting any training needs to the Customer Service Manager. * To effectively record customer interaction, utilising available systems to do this and identify any issues with systems or procedures that may prevent this. * To achieve and promote quality service, improve service processes, and resolve customer complaints or escalate as appropriate to ensure that you maintain customer expectations. * To promote the companys reputation by displaying excellent service skills. * Ability to remain calm when dealing with challenging behaviour and hostility. * Develop and maintain positive and supportive relationships with customers, colleagues, and managers. * To actively engage with planned changes to customer services to ensure the company continues to provide value for money. * Identify quickly when enquiries can be resolved and rectified. * Respond to routine and more complex queries across customer services, which at times will involve the application of policies, always demonstrating due attention to customer care and a professional approach. * Actively participate in performance development reviews and 1 to 1s. To work towards/meet Key Performance Areas agreed between the employee and the customer service manager. * To follow a clear and set path of escalation for complex enquiries or customer service:related queries. * To work to a structured working week to meet the needs of the service, with defined lunch breaks and working patterns. * To promote a safe working environment and highlight any cause for concern to Health and Safety Manager. * To actively work on sales campaigns to increase sales, move clearance lines and prospect for potential new business. * To actively participate in projects as necessary with a view to enhancing service delivery, customer experience and lean working methods. * Responsibility for managing customer information in a secure manner and in line with the companys Policies and legislatio