Customer Service Representative On:going temporary contract Hours: Monday to Friday 08.30 : 16.45 and 09.00 : 17.15 GBP14.32 per hour Working full:time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. Our client is a leading global company seeking a dedicated and professional Customer Service Representative to join their team at the Dunstable site. This role offers an engaging work environment, with the chance to be part of a renowned organisation committed to excellence. Benefits of the Role: Customer Service Representative Enjoy a structured schedule with hours from 9am to 5.15pm and 8.30am to 4.45pm, Monday to Friday. Gain valuable experience in a global company, enhancing your skills in customer service and internal communications. Work closely with various departments, including production, warehouse, transport, and distribution, fostering a team:oriented atmosphere. Play a crucial role in ensuring customer satisfaction by managing orders, handling enquiries, and resolving complaints efficiently. Responsibilities: Customer Service Representative * Process sales and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time. * Address internal and customer enquiries regarding product availability, prices, delivery times, and order status promptly and accurately. * Liaise with staff from other areas within the organisation to confirm order status and resolve customer complaints. * Enter data into databases to maintain up:to:date customer records, track orders and deliveries, and generate sales reports and statistics. * Draft sales documentation, proposals, reports, and correspondence as required. * Provide an excellent first point of contact for customers, using all available means of communication. * Provide accurate volume forecasts and performance analysis to Account Managers, customers, and management. * Attend and contribute to sales and customer meetings as required. Skills and Experience: Customer Service Representative * Proven experience in a customer service role, demonstrating the ability to handle enquiries and resolve issues efficiently. * Strong verbal and written communication skills, with the ability to interact effectively with customers and internal teams. * Excellent organisational abilities, with a keen eye for detail and the capacity to manage multiple tasks simultaneously. * Competence in using databases and other computerised systems to maintain records and generate reports. * Ability to work collaboratively with various departments to ensure seamless order processing and customer satisfaction. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call for further details.