Business Unit / Team: Fraud Operations Salary range: Up to £45,000 per annum + red-hot benefits Location: Hybrid – with regular travel to the Glasgow, Leeds or Gosforth hub Show the status quo where to go Our Team As an operational team it is our key priority to ensure we help Virgin Money by keeping our customers money safe and disrupting bad actors such as ‘Money Mules’. This is core to the bank’s strategy to prevent and detect the misuse of our accounts for processing the proceeds of crime. The bank is investing in technology to help identify bad actors such as money mules and this team’s primary objective will be to identify money mules and act fast to prevent the Bank from processing the proceeds of crime. What you’ll be doing Assisting in the development of the standard operating procedures for the Mule team in collaboration with Operations, Fraud Strategy, and the Bank’s nominated officer. Completing e2e activities including both fraud and financial crime disciplines, e.g. customer outreach, SAR and CIFAS reporting as well as DAML consent where necessary on identification of a suspected mule account. Understanding and proactively identifying triggers/red flags which leadto identification of mules and mule activity, including identification of fraud rings/organised crime groups Investigating alerts generated through the Banks Fraud Platform, adjudicating the alerts in line with Standard Operating Procedures.   Collaborating with the Money Mule Analyst to improvedetection strategies including identifying any trends or newly identified typologies to continuously enhance our Mule controls Where required coaching members of the team and performing appropriate QC in line with the operating procedures. Assisting other members of the team with any complex investigations and escalations and act as delegate for Fraud&Financial Crime Manager Ensure compliance with external bodies such as CIFAS, National Hunter, National Crime Agency, and UK Finance alongside Regulatory, Legal, HR and TCF requirement We need you to have Significant experience in fraud or financial crime area in the banking sector Strong investigative skills with the ability to accurately and clearly document findings Extensive Knowledge of fraud system, risks, threats and landscape  Experience of managing successful relationships with colleagues and all stakeholders Money Mule Fraud subject matter expertise - demonstrable experience of managing fraud cases and implementing systems to prevent and detect fraud Strong planning and problem-solving skills Proven leadership, influencing and decision-making skills Excellent communication skills, with the ability to work as part of a team and to own initiative, managing own workload whilst adapting quickly to change in a fast-paced environment It’s a bonus if you have but not essential ICA Fraud Qualification                                  ICA Anti Money Laundering Qualification Experience in completing SAR Disclosures to NCA Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more Up to five extra paid well-being days per year​  20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt  Market-leading pension and free private medical cover Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness  Ability to work anywhere in the UK​ (where the role allows)  And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert earlyand would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purposeis to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues tobe based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.