Junior IT Technician Location: Godalming Salary: Competitive depending on skills and experience Our clients school is beautiful and a wonderful place to live and work. It was founded in 1611 and moved to its present magnificent 250:acre site near Godalming in Surrey in 1872. Few schools can offer such a splendid backdrop for teaching and learning, and the school community is very strong, with excellent relationships between pupils and staff. The Role The Junior IT Technician will provide end user support to all users on current systems and infrastructure. The Junior IT Technician reports to one of the Senior IT Technicians. Working Arrangements * Competitive depending on the skills and experience of the successful candidate. * Working hours for this role are Monday to Friday, 08.30 : 17.00 (plus one hour unpaid for lunch) throughout the year. * A willingness to be flexible in working hours is essential and the post holder may be required to join the out of hours call out team. * Notice: four weeks during probationary period (which is normally six months). Once the appointment is confirmed both parties are required to give at least 4 weeks notice on either side. Key Responsibilities The Junior IT Technician will provide a wide range of support services, escalating to one of the Senior IT Technicians when necessary. The role requires an adaptable and enthusiastic approach to performing a wide variety of duties. These include but are not limited to: * Always provide exemplary customer service for all customers, which includes all staff and pupils as well as the wider school community and when applicable third parties (e.g. event organisers or delegates). * Respond to service requests via email, Helpdesk tickets, phone calls, personal contact or other methods and ensure all are logged in the helpdesk system. * To ensure school IT facilities in hash rooms, computer rooms, boarding houses and other academic areas are fully operational when required. This will include computers, projectors and docking stations. * To provide IT support during lessons in hash rooms and computer rooms. * Provide hardware support for desktop and laptop computers, mobile devices, printers, copiers, peripherals, phones. * Provide software support for the standard school systems, escalating to the Applications Support Manager when necessary. * To build school computers to standard images. * To install computer systems across the School. * Regular updating of the helpdesk systems and asset databases as work progresses through to completion. Safeguarding: * Demonstrate the highest levels of commitment and compliance to safeguarding and promoting the welfare of children and young people. Skills and Qualifications Essential The Junior IT Technician will be trained in house with strong support from Senior IT Technicians and other members of the IT Department team, but is expected to learn and maintain up to date technical skills including: * Microsoft Operating System installation and support * Microsoft Application Software installation and support * Apple Mac computers and devices * Windows 10/11 and Office 365 * Hardware installation and support in a networked environment Desirable * Some experience in supporting different AV setups * Basic knowledge of IP Telephony * Some experience supporting iPhones, iPads, Android and other mobile devices. Personal Competencies * Excellent communicator * Ability to work under their own initiative * Committed to excellent customer service * Creative problem solver * Able to work under pressure * Attention to detail * Ability to resolve problems quickly Benefits * Competitive contributory occupational pension scheme * Death in service benefit up to the age of 70 (if not already included in occupational pension scheme) * Single Membership of a private medical insurance scheme (subject to eligibility) * Cash Health Plan currentl