Position: Technical Manager Location: Halifax Hours: Monday to Friday Days (38.75hrs) Pay: GBP 50,000 : GBP 55,000 Benefits: Pension: 6 employer, 5 employee, 28 days holiday (including statutory), death in service 3x annual salary About your new Technical Manager role A leading service organisation is seeking a Technical Manager to lead a high:performing technical support team, both office:based and field:based. This role is pivotal in ensuring quality service delivery, technical excellence, and strong customer relationships. The Technical Manager will be responsible for : Lead and manage a team of technical support specialists, delivering effective 1:1s, performance reviews, and personal development plans. : Oversee all technical queries from field engineers, ensuring prompt, accurate support and resolution. : Drive quality assurance and ensure health and safety compliance across all operations. : Build and maintain strong customer relationships through proactive site visits and support. : Support the service team in resolving technical issues and delivering outstanding customer service. : Identify opportunities for process improvement and staff training through data analysis. : Ensure all maintenance and repairs follow manufacturer guidelines and internal procedures. : Collaborate cross:functionally with internal departments on key projects and service initiatives. Experience required for Technical Manager role : Proven experience in managing technical or engineering support teams. : Proven automotive/fleet industry experience, on or off highway : Strong leadership and coaching skills with a focus on performance development. : Experience in customer relationship management, ideally in automotive or fleet sectors. : Excellent communication, decision:making, and problem:solving abilities. : A data:driven mindset, with a focus on continuous improvement. : A full UK driving licence is required. This is an exciting opportunity for a driven and hands:on leader to shape technical service delivery while enhancing customer satisfaction and team capability. Apply now to make a meaningful impact. INDPB