Job Title: Income Team Leader Location: Leeds Salary: GBP42,966 per year Job Type: Full time, Permanent. Closing date: 13th July 2025. Interviews Date: to take place on 23rd July 2025. Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good:value, affordable housing. The Vacancy: As Income Team Leader at Leeds Federated, youll guide and support your team to deliver a high:quality, customer:focused income service that meets regulatory standards. You will provide practical advice and technical guidance to ensure policies and procedures are followed consistently, while working closely with colleagues across financial inclusion and other area teams to achieve high levels of customer satisfaction, tenancy and neighbourhood sustainability. This is a fantastic opportunity to make a difference, working within a collaborative housing team where your leadership will help shape a positive experience for both customers and colleagues. What youll do: * Lead and manage a team to deliver customer focused Income collection service. * Set clear targets for your team to reduce outstanding arrears while leading new initiatives that enhance the quality of service we deliver to customers. * Maintain open and effective communication within the team, sharing key information and encouraging ideas and feedback from team members. * Oversee income collection processes to minimise rent arrears, ensuring policies are applied consistently and fairly. * Ensure the delivery of proactive, personable and robust service focused on maintaining successful tenancies * Develop innovative campaigns promoting effective income Management * keep up to date on changes to welfare benefits and actively participate in relevant forums to gather best practices that enhance service delivery. * Collaborates with Area Team colleagues to maximise the performance of assets and ensure tenancy and neighbourhood sustainability * Enable customers to engage with the organisation and influence how services and improvements are provided and delivered to consistently high standards * Delivers an excellent standard of customer service and achieves high levels of customer satisfaction, tenancy and neighbourhood sustainability What were looking for: * Experience leading income or housing teams for at least two years in a performance:focused environment. * Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court. * Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues * Experience of building successful partnerships with both internal teams and external organisations. * Proactive in driving continuous improvement, using feedback and data to enhance services. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to our careers page for this role. Candidates with the experience or relevant job titles of; Income Manager, Revenue Team Lead, Collections Team Lead, may also be considered for this role.