Concierge (Nights) - Permananent, East London (E16) Hours: 42 per week, 4 on 4 off, nights (7pm - 7am) Rate:£12.51 per hour Duties&Responsibilities• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. • To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. • To ensure that all requests&enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.• Accepting and issuing of resident’s parcels. • Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service. • Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. • Ensure only authorized persons are given access to areas. • Issuing of visitor parking permits, offering explanations to the onsite parking procedures. • Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. • Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. • Correct reporting of any security / health and safety issues. • Correct reporting of any incidents or complaints. • Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. • Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation&disclaimers are in place.• Cross training of other resort departments. • Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. • Receipt&issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. • Apartment&Estate key audit during night shift, with follow up for any missing keys with the last person in possession.• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. • Maintain a safe environment for all people in the estate at all times. • Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. • Report any accidents and record in the accident book as appropriate. • Turn on and off the lobby lights at the appropriate times. • Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealingwith challenging people. • Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate. • Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary. • Know all essential aspects of the resort. • Build a good rapport with residents Skills, Experience&Qualifications• Excellent communication skills. • Polite and confident with a great deal of patience. • Ability to multi-task and time-manage. • Strong verbal and written communication skills Ballymore as an equal opportunities’