Job Title: 1st / 2nd Line IT Support Engineer : Contract Location: On:Site : London Contract Type: Contract Rate: GBP 250 per day (outside IR35) Contact: Overview: Were looking for a confident and capable 1st/2nd Line Support Engineer to join a busy IT team on a contract basis. This role is fully on:site in London, supporting end users across a range of technologies. Ideal for someone hands:on, technically sharp, and customer:focused. Key Responsibilities: : Provide on:site 1st and 2nd line technical support : Troubleshoot hardware, software, and network issues : Support Windows OS, Android/iOS devices : Assist with LAN/WAN/WiFi connectivity issues : Set up and configure laptops and mobile devices : Administer Office 365, SharePoint, and Active Directory : Support users on Google Cloud platforms : Use Autopilot and Intune for device setup and management : Log and manage tickets accurately, escalating where necessary Key Skills and Experience: : Solid background in 1st/2nd Line Helpdesk support : Windows 10/11, Office 365, and SharePoint : Mobile device support : Android and iOS : Networking fundamentals : LAN, WAN, WiFi : Experience with Google Cloud tools : Familiarity with Autopilot and Intune for device provisioning : Strong communication and problem:solving skills : Confident working independently in a fast:paced office environment Desirable: : IT certifications (CompTIA, Microsoft, ITIL) : Experience with ticketing systems (e.g. ServiceNow, Freshdesk) Interested? Send your CV to and we'll be in touch.