3rd Line ICT Support Engineer Location: Derbyshire Fire and Rescue Service Headquarters (HQ), Ripley, Derbyshire Contract Type: Fixed Term to December 2026 Salary: Grade F A GBP 50,000* per annum *The salary includes a market supplement, base pay band Grade F (A GBP 36,124 : A GBP 40,476). Hours: 37 hours however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate. Closing date: midnight 6th July 2025 About Us: At Derbyshire Fire and Rescue Service, were more than an emergency service:were a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether its responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. Were proud to be one of the countrys top:performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majestys Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role: Can we count on you to deliver a customer:focused service that is consistent, reliable and focused on excellence? As a 3rd Line ICT Support Engineer, you will support the Services users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. Your work will help ensure our teams have the tools and support they need to keep people safe. You will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. You will assist the ICT Service Delivery Manager in providing excellent support to business:critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge. Required Qualifications and Experience: To be successful in this role, you will bring the following qualifications and experience: * Excellent ICT Problem solving in a mission critical environment. * A strong understanding of networking technologies, including switches and firewalls. * A strong understanding of Microsoft Windows operating system technologies. * A strong understanding of virtualised server and desktop provision. * A strong understanding of cloud:based infrastructure. * An excellent all:round ICT support understanding and working as part of a busy technical team. There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme. Please see the attached Job Description/ Person Specification for more information about this exciting role. What We Offer in Return: We believe in rewarding our people with more than just a salary. Heres what you can expect when you join us: * Flexible working hours. * Agile working (60 office based) * Family friendly policies. * Annual Leave entitlement of 27 days, increasing to 32 days after 5 years service. * Free, secure on:site car parking. * Health and wellbeing services, including free access to gyms at Derbyshire Fire and Rescue Service locations. * Employee discount scheme (Boost) and eligibility for Blue Light Card. * Employee support networks. * Enhanced Maternity Pay (subject to meeting eligibility criteria). * Occupational Sick Pay subject to length of ser