Pyramid8 have an exciting opportunity with a company based in Sherburn who specialise in Generator Repair, Installation and Maintenance. Due to growth, they are now looking for someone to join their Service team as a Service Controller. As a Service Controller you will be responsible for: * Taking calls from customers regarding the breakdown of back-up power systems * Organising Engineers to attend customer's sites. * Ensuring engineers are allocated correctly. * Taking responsibility for work and ensuring all jobs are completed efficiently. * Service administration. * Responding to customer queries in a professional and timely manner. * Working closely and supporting the sales team with their questions and requests. To be considered for the role you must have: * Previous experience working within customer service, administration, service delivery environment would be an advantage but is not essential. * Able to maintain a high attention to detail in all tasks undertaken. * Can demonstrate the ability to go the extra mile, to exceed expectations. * An understanding of how to deal with difficult and/or upset customers. * Excellent telephone manner. * Excellent time management and personal organisational skills. * Proficient at Microsoft Office. * Ability to demonstrate effective interpersonal skills. In return you will receive a basic salary of up to£23K plus commission which will depend on team performance. This is a permanent full-time position working Monday to Friday 8.30am –