Telephone Collections Agent Pay: GBP 24,000 : GBP 26,000 (depending on experience) + Commission. OTE GBP 35k Job Type: Full:time 37.5 hours, Permanent Location: Sheffield Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self:driven and motivated, engaging, and influential then this could be the role for you Key responsibilities as a Telephone Collections agent: : Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf. : Occasional outbound calls to those who have failed to make payment / contact. : Occasionally negotiating with customers on live chats. : Taking payments. : Completing basic affordability checks and income and expenditures forms : Negotiating payment arrangements where a customer cannot pay in full : Identify vulnerable customers : Sign:post customers with financial difficulties to non:profit debt advice agencies : Deal with customer queries and handle disputes : Update accounts and ensure all notes are correct on our systems Skills needed as a Telephone Collections Agent: : Customer service or contact centre experience (2 years preferred) : Excellent communication skills : able to interact effectively at all levels : Able to work in a fast:paced environment with the ability to provide information quickly and clearly : Confident in dealing with customers over the telephone : often in difficult circumstances : Friendly and empathetic, with good active listening skills : Ability to problem solve and provide customers with options in line with our client and company guidelines : Confident negotiator to achieve the shortest arrangements to fulfil client requirement : Previous practical office administration experience : Being comfortable in using a variety of technologies and software systems Benefits as a Telephone Collections Agent : Company pension : Colleague discount scheme : Christmas Savings Scheme : Free on:site parking : Employee Assistance Programme : Birthday holiday allowance : Attractive bonus, incentives and performance rewards : Death in service benefit : Hybrid working (subject to reaching required standards) If you have the experience and skills needed for the role as a Telephones Collections Agent please apply