Job Title: Sr Analyst : Payment Processing Work Place Flexibility: Hybrid Legal Entity: Entergy Services, Inc.:ESI (OLD) JOB SUMMARY/PURPOSE This position is responsible for conducting complex data analysis, identifying/ implementing solutions, and providing recommendations to various cross:functional groups on technology projects, operational procedures/policies and customer related issues that impact the corporation. Participate in system and/or process improvement initiatives, as well as plan, conduct and provide oversight of analysis for the functional area. Individuals will touch a wide variety of data associated with the timeliness and accuracy of customer billing, payment processing and credit and collections functions. A person in this role may be required to stand in for their manager and/or supervisor. JOB DUTIES/RESPONSIBILITIES stylelist:style:type:square: : Requirement Gathering and Analysis: Collaborate with stakeholders to understand business objectives, processes, and requirements related to payment channel improvements/deployment. Conduct comprehensive analysis to translate business needs into clear, concise, and actionable business requirements (product features, business rules, data sources, formulas). Summarize and organize complex information arising from multiple business planning sessions, ensuring the information accurately reflects the discussion and decisions that occurred during the sessions. : Technology Integration: Work closely with the IT and cross:functional business teams to ensure a seamless integration of payment technologies into existing business processes. Provide expertise in identifying opportunities for business process improvements and payment experience enhancements. Analyze large datasets to extract meaningful insights and support data:driven decision:making processes. Collaborate with data scientists to develop and refine reporting and data analysis based on business requirements. Participate in testing activities and assist in the resolution of identified issues. : Vendor Management: Monitor and document vendor performance and enforce service level agreements. Actively participate in meetings with vendors to monitor payment channel performance and quality of customer experience. Provide input on vendor contracts, performance, and vendor selection to leadership. : Data Management and Security: Expertise in handling sensitive customer payment and operational data in compliance with industry regulations. Understanding data governance principles and ensuring the secure and ethical use of data in payment channels and business applications. : Change Management Support: Support Business Change Management with product demonstrations, communications materials, job aids, and help track user adoption on a regular frequency. stylelist:style:type:square: : Collaboration: Interact with department management and leadership throughout the organization to identify issues that warrant future projects. : Reporting: Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups. stylelist:style:type:square: : Process Optimization: Implement and identify areas of opportunity to improve reports, analytical tools, and self:service capabilities in collaboration with other departments to drive efficiency and support operational decision:making. : Leadership: Mentor junior analysts on various tasks, such as time and/or project management, data analyses, identifying process improvements and other related areas. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. MINIMUM REQUIREMENTS Minimum education required of the position Bachelors Degree in a technical or business related field required or equivalent work experience. Desired: Masters Degree. Minimum experienc