Dementia Carer Support Service Location: Birmingham Salary: A GBP 24,901.50 pro rota Hours : 37.5 hours per week, days to be confirmed (occasional evenings and weekend working outside of the above hours in response to the requirements of the service) Our client is a dynamic and passionate charity, committed to the people and communities surrounding Birmingham. The Role They have a permanent position within Birmingham Team, for a specialist support service for carers of people with dementia in Birmingham This a local service for family carers, offering a range of services including information and advice, support groups, carers assessments, training and an emergency back:up service. The job purpose: * To be a key member of the Carers Hub team, by providing specialist information, support and advice to carers of people with dementia. * Developing relationships with Carers groups City wide. * Engaging in the registration and assessment of carers of people with dementia to identify unmet need and improve knowledge, skills and life opportunities around well:being, access to training, education and employment. * To be part of a streamlined pathway for carers of people with dementia across health and social care Key Responsibilities * To act as first point of contact with the aim of identifying carers of people with dementia and registering new carers by entering personal details onto the electronic database in compliance with confidentiality, data protection and other relevant regulations * To provide statutory carer assessments to registered carers of people with dementia, following the agreed model of a comprehensive conversational assessment with * specialist dementia assessment in the home environment or another venue * To work and develop relationships with carers groups across the City * To provide ongoing support to carers of people with dementia, linking with other services and groups * To offer, provide and undertake home visits where requested * To attend and offer service at outreach venues * To support carers of people with dementia through quarterly support groups * To support carers to access the Neighbourhood Networks Scheme and develop stronger links and referral pathways with GPs and other health stakeholders. * To update existing customer information and carry out regular reviews of carers and to update action plans agreed with the carer * To work closely with partners and initiatives such as PCNs and social prescribing, bereavement and pre:bereavement support, dementia carer support groups, dementia carer navigator service, memory assessment clinics and dementia carer training providers * To support carers of people with dementia to access assistive technologies * To handle telephone enquiries and provide the appropriate information using the available resources. Ensuring that the carers needs are identified and met, by giving Skills and Qualifications * Skills, knowledge and experience in advice provision to carers and a relevant qualification in dementia care * Detailed knowledge of wellbeing issues, benefits and services affecting carers of people with dementia * A good understanding of the needs and requirements of carers * Ability to maintain substantial, detailed information systems including case file management * Good skills with information systems include advice and information database systems. * Ability to relate to, communicate and empathise with people from all different kinds of backgrounds and cultures * Excellent understanding of team working relating to both inside and outside the organisation * Excellent Customer Service skills with the ability to be completely patient and understanding If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate .