Job Title: Telephone Answering PA : remote Location: Wrexham Salary: GBP25,100 : GBP25,600 Pro rata Job type: Part:time permanent Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny People are the heart of our business and many of our team members have been with us for years. For over a decade, weve been voted one of the Best Companies to Work For in the UK, and have worked hard to create a comfortable, eco:friendly and inclusive environment where our people feel happy, and most importantly, at home. What we do: Were the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast:forward two decades and what started as a single, dedicated PA (whos still with us today) looking after calls for a handful of local clients, is now a 1000:strong team working across continents from our state:of:the:art UK headquarters in Wrexham, and our US office in Atlanta. The role: Youll begin your 2 week training journey at our fabulous HQ in Wrexham, North Wales : where youll learn how to use our bespoke, in:house call management system. Youll be shown how to handle a variety of calls and enquiries across the range of sectors we support : including Property, Legal, Healthcare and Finance. What youll need: Although we welcome call taking experience, its not required What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same Youll also require: * A confident telephone manner with good interpersonal skills * The ability to use your empathetic listening skills to deliver excellent customer service over the phone * Great multi:tasking skills in a fast:paced environment * Excellent problem:solving skills * Good computer and data entry skills Work for a company as amazing as you: I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team. Working within a team here is so much fun We have monthly team lunches and there are always amazing prizes to be won for team days out. Whats included: As a Moneypenny PA working at our award:winning headquarters in Wrexham, youll enjoy welcoming, spacious, state:of:the:art offices, plus communal spaces including a treehouse : we like to do things differently around here Youll also benefit from: * Permanent contract * Starting salary of GBP25,100 rising to GBP25,600 after 6 months in the role * All equipment provided * 33 days annual leave increasing to 37 with tenure, (includes bank holidays) * Mental health support (through our Employee Assistant Programme) with access to an on:site mental health counsellor * Access to a 24/7 doctor line * Comprehensive training and where desired, long:term career progression across the business * And did we mention our epic parties? We know how to celebrate in style Just a heads up : training will take place on:site at our HQ in Wrexham, North Wales, so youll need to be happy commuting and working from the office for your first two weeks. Weve got a few different full:time shift patterns available, and well chat through the options with you during the interview process. Your fixed rota will be agreed and tailored during the interview process, based on your availability. Candidates with the relevant experience or job titles of; PA, Personal Assistant, EA to Associate, PA to Associate, Customer Service Assistant, Customer Service, Switchboard Handler, Office Assistant, Business Administrator, Admin Assistant, Administrator, Executive Assistant, Business Assist