Job Type: Ongoing - full time Category: Administration / Secretarial Location: Doncaster Date Advertised: 11-JUL-25 Job Reference: AV/1874061 Job Title: Lead Compensation Management Business Unit: Division: Classification: Work Location: Position Type: Job Duration:N/A Contact Name: Contact Phone/Email/Fax: At Ambulance Victoria we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘outstanding emergency health care every time' to life. We are seeking an appropriately experienced Lead, Compensation Management for this full-time, permanent position based at Doncaster. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.  Reporting to the Senior Manager Recovery, this role responsible for delivering expert advice and leading the development and implementation of best practice strategies for managing claims related to work-related injuries. The aim is to enhance operational efficiency, improve the experience of injured employees, and reduce associated costs for Ambulance Victoria. Responsibilities include but not limited to: Lead, educate and coach a team of Claim Coordinators to build a cohesive and collaborative team Lead the representation of the organisation in providing technical expertise and management of conciliation and other dispute management processes Lead a collaborative approach with key internal and external stakeholders—including WorkSafe Victoria and Ambulance Victoria's Authorised WorkSafe Agent—to strategically develop, implement, and report on effective claims management strategies Undertake project and portfolio responsibilities to drive continuous improvement of organisational performance through leading collaboration with key internal stakeholders, AV's authorised WorkSafe Agent and WorkSafe in accordance with AV's strategic objectives Develop and review compensation management policies, procedures, and reference materials to ensure they are current, legally compliant, and aligned with organisational requirements  About you  The successful candidate will have completion of a postgraduate degree or relevant industry certification (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience. Additional requirements include but not limited to:  Proven leadership and experience in WorkCover and Compensation management, providing advice and oversight in relation to strategic claims and injury management Sound knowledge of relevant ethical protocols, legal considerations, medical terminology, and confidentiality in accordance with the relevant legislation such as the WIRC Act 2013, and FOI Act 1982 Experience in dealing with complex recovery pathways, in particular supporting employees with a changed workplace capacity Demonstrated stakeholder management, communication and influencing skills  Working at Ambulance Victoria  As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.   We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!   Important information  By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.   Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.   This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.   How to apply  Your application will form an integral part of the selection process and should be of a high quality and include:  Cover letter outlining your experience and interest in the position A separate document addressing the key selection criteria from the position description   Applications must be submitted by 11.59pm AEST on Sunday 27 July 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.  For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment@ambulance.vic.gov.au or 03 9840 3653 quoting the job title.    At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.