Job Type: Ongoing - full time Category: Finance Location: Doncaster Date Advertised: 11-JUL-25 Job Reference: AV/1873972 Job Title: Lead Payroll Support Services Business Unit: Division: Classification: Work Location: Position Type: Job Duration:N/A Contact Name: Contact Phone/Email/Fax: At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. We are seeking a Lead Payroll Support Services to lead the payroll team in the crucial timely delivery of payroll services for Ambulance Victoria.  This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster Business Centre in line with our hybrid working model. Reporting to the Senior Manager Payroll Services, responsibilities of this position include, but not limited to: Oversee and monitor the delivery of the large complex pay run, ensuring the timely approvals and payments to staff Lead the Payroll team in the provision of high level, responsive customer service Develop and manage effective key stakeholder relationships with internal and external partners, ensuring clear communication to ensure timely and accurate delivery of payroll data and processing Proactively identify & create process improvement opportunities to improve existing payroll processes, practises and frameworks Contribute to the maintenance and review of policies and procedures in order to comply with all legislative requirements  To be considered for this position you will possess: Proven experience leading teams Significant experience providing high-quality service whilst ensuring compliance and quality requirements are met Experience in interpreting and applying relevant legislation, awards, policies and instructions Highly proficient in the use of Microsoft Office applications and payroll systems; Chris21, SAP or UKG would be desirable Working at Ambulance Victoria As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! Important information By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. This position is classified AV4 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. Your application is an integral part of the selection process and should include:  Cover letter outlining your experience and interest in the position Applications must be submitted by 11.59pm AEST on Friday 25 July 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.   At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.