It's not a package. It's a promise(R). As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver : it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description :Responsible for delivering all training requirements for the center :Ensure all training and reference material is current and develop new material as needed; schedule training :Coach sessions with employees :Ensure center monitoring and auditing objectives are achieved :Validate and follow:up on agent errors :Tracking and trending of quality measurements; work with different reports :Complete specialized audits as required :Attend meetings, log into coach queue or solutions and email :Assist to support employees and customers (escalated calls) Qualifications: :Exceptional customer service and communication capabilities :Display leadership along with the ability to create team spirit :Organizational and problem solving capabilities :Ability to work under pressure :1:3 year of pertinent experience :Knowledge or experience in monitoring, auditing and/or training :Knowledge of MS Office including proficiency in the use of Excel, PowerPoint and Word :Bilingualism an required Competencies Instills trust Customer focus Communicates effectively Self:development Collaborates POSTING DETAILS Location: 540 : Moncton Cust Care Reports to: Mgr Customer Care Operations and Projects ::: Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to purolator. At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.