Opportunities delivered Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers' promises. Description Customer Service Orientation : stylemargin:left:36.0px typedisc: : Serving our customers in the most efficient and courteous manner on the telephone and in person Up:selling and cross selling Corporate Products and Services : Handling customer complaints and inquiries Problem Solving : Working to resolve problem shipments : Working to resolve equipment and technology challenges : Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service : Relationship Building : Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners : Building a positive relationship with customers : Building a positive relationship with key contacts : Vendors, building tenants, etc. : Technology Assisting customers with shipping details and account challenges : Loading, scanning, logging and calling resolution freight : Cash reconciliation including deposits, key control : Communication Responsibilities stylemargin:left:36.0px typedisc: : Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner : Personal Responsibility and Accountability : Compliance to all Corporate Polices and Procedures (including uniforms) : Adhering to all Safety Standards : Being on time/attendance : Living the Purolator Values : Representing the Purolator Values to Customers and key partners and, other duties as assigned by management : Key Areas of Focus : Customer service orientation Ability to problem solve : Excellent in relationship building Experience and adaptation to using technology : Excellent communication skills : Takes personal responsibility and accountability for actions and situations : 3:12 Months Customer Service Experience preferred : 3:12 Months Retail Experience preferred : 3:12 Months using technology/ POS system Experience preferred : Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) : Written communication; and listening skills : Proven track record of personal responsibility and accountability: including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset : Experience working in an environment with safety standards an asset POSTING DETAILS Location: 520 : Moncton Working Conditions: Retail Center Environment Posting Number: 67171 ::: Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre:screening, the application process may involve the integration of human oversight with an automated AI solution ("AI Tool") to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in autom