Opportunities delivered Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers' promises. Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Additional Responsibilities Education Experience 3 months experience in customer service Skills Operations Management Operations Planning Operations Procedures Shipping and Receiving Operations POSTING DETAILS Location: 173 : Truro Working Conditions: Warehouse Environment Posting Number: 67170 ::: Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre:screening, the application process may involve the integration of human oversight with an automated AI solution ("AI Tool") to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to purolator. At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.