Competition : 46472 Department:Cyber Security and Digital Solutions Location:HALIFAX Type of Employment:Permanent Union Status: NSGEU : NSPG Closing Date:17:Jul:25(Applications are accepted until 11:59 PM Atlantic Time) Hiring Pool This posting will be used to establish a Hiring Pool for Permanent, Term, Temporary, and Casual employment opportunities in multiple locations within Halifax Regional Municipality . About Us At CSDS, we prioritize people-both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs. In today's tech:driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user:friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered. We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data:driven approach ensures that digital services are both efficient and adaptable to Nova Scotia's evolving needs. Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians. Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs-and anticipate tomorrow's challenges. About Our Opportunity User Support Services : Technical Analyst We are hiring multiple Technical Analyst positions, in multiple locations within Halifax Regional Municipality. These positions are within a 24/7/365 environment and may include evening, weekend, overnight, or holiday shifts. As a Technical Analyst with CSDS, you will play a crucial role in supporting critical digital services for government and healthcare sectors in a 24/7 operational environment. By assisting government departments, agencies, boards, commissions, offices, Nova Scotia Health, and the IWK, your contributions will have a direct impact on improving the lives of the citizens of Nova Scotia - making a real difference Technical Analysts in User Support Services are the first point of contact for IT:related issues. Primary Accountabilities Service Management: : Support core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure a consistent level of service. Client Interaction: : Demonstrate exceptional client service skills, providing timely and efficient support within established standards. : Keep users well:informed of necessary steps to resolve issues while maintaining a professional and positive attitude in all interactions. Technical Problem Resolution: : Collaborate with all technical support teams to quickly resolve client issues and requests. : Develop a deep understanding of your clients priorities and the impact on them and the public when digital services are not functioning. Hardware and Software Support: : Provide remote and onsite Tier 1 and Tier 2 support, addressing connectivity issues, desktop hardware, software, mobile devices, and printers. : Deploy desktop hardware, printers, and peripherals. Project Participation: : Participate in projects, pilots, and initiatives as a team member, completing tasks assigned by managers or supervisors to ensure efficient and effective implementation. Documentation and Knowledge Sharing: : Participate in the documentation of hardware/software problems, system crashes, actions, and solutions. : Share knowledge and experiences with colleagues