Description: Salary: $30 to $32 hourly with a minimum of 30 hours per week Terms of employment permanent employment: full-time, permanent Morning, Day, on call Starting date: As soon as possible Vacancies: 1 Vacancy Main Duties: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Reproduce, diagnose and resolve technical problems encountered by users Provide advice and training to users in response to identified difficulties Provide business systems, network and Internet support to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Manage incidents No supervision responsibility Work conditions and physical capabilities: Fast-paced environment Tight deadlines Attention to detail Personal suitability Accurate Organized Ability to multitask Time management