Job Title : Library Technician : Client Services Competition Number : Administrative Unit: Jean:Léon Allie Library and Archives Immediate Supervisor : Head of User Services Librarian Job Type: Permanent, Full time (Unionized) Work Schedule : 35 hours per week (some evenings and weekends required) Salary Scale : Level 4 : ( : ) In this document, the masculine pronoun is used without discrimination and only for conciseness. Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in Social Communication, Counselling and Psychotherapy, Canon Law, Public Ethics, Conflict Studies, Theology, Human Relations, Transformative Leadership and Spirituality, and Social Innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits. Saint Paul University is known for its integration of learning and research with social engagement, resulting in a unique student experience. It participates in dialogue on contemporary issues and is committed to social justice. SUMMARY Under the supervision of the Head of User Services Librarian, the technician greets our patrons at the service desk; acts as a front:line person, the first person our patrons come into contact with; acts as a point person for our picklist. DETAILS OF RESPONSIBILITIES A. CLIENT SERVICES Provide customer service in conjunction with library activities, more specifically: Participate in circulation services, return books, and make loans; Participate in welcoming patrons, be proactive in customer service, guide them in their research, help them find a document; Provide a directional reference service: orient and help students (including orientation sessions at the beginning of the fall and winter sessions), professors, and other library users in using the various services offered by the library; Provide a first:line reference service with the library catalogue, the research guides, and electronic tools; refer to a librarian if necessary; Ensure smooth operation of group study rooms; assist students with reservations; ensure compliance with reservations and usage policies; Basic IT support: ensure the smooth operation of public access computers; offer support to patrons; inform the IT department of any problems (in particular, software updates for our patrons and staff); follow up on requests; provide support for the PaperCut printer system: help users print, photocopy, and scan documents. B. SCANNING AND PICKLIST Prepare picklist from the integrated library system every morning Collect and prepare for transport documents from picklist Scan items or documents Send digitized documents Deal with any issues that arise in the integrated library system or with digitization. C. SHELVING Sort, organize, and return library materials to their designated locations on shelves. This could also include weeding or pulling materials in the collection and/or transferring material from one location to another (e.g., from the general collection to the storage, etc.). Collect documents from the various floors of the library daily, including group study rooms, service desk, and other spaces; Sort monographs, periodicals, newspapers, reference, and microforms in order to shelve them; Shelve different types of documents according to their locations, classification codes, and specific arrangements for each category of documents; Ensure that materials on the shelves of the different collections and in the books in use section are not shelved too tightly; foresee necessary shifting of the collection when required; Remove and send for repair any documents that need it; Check the order of shelving of documents (reading the shelves) and replace mis:shelved documents; Look