Relationship Manager, Business Banking If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end:to: end solutions designed to help small businesses reach their potential. We are currently seeking a proactive and customer focused individual to join this team in the role of Relationship Manager. The Relationship Manager will providededicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk and Compliance teams. Your responsibilities will include: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Face to face meetings with SME clients, with 50 : 70 clients in portfolio : Managing portfolio incomes of approximately GBP 1.5 : GBP 2m and SME clients with a GBP 2:15m turnover : Driving revenue growth through understanding customer needs and by adopting a needs:based approach which engages clients and increases new business : Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBCs extensive network : Building a strong understanding of the clients business and industry to promote insights, enrich client conversations and deliver fair outcomes : Comprehensive understanding of the client through pro:active credit risk assessments and customer due diligence reviews The ideal candidate for this role will have: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Experience of working in relevant environments, i.e., Business/Corporate Banking, Financial Services would be advantageous : Proven ability in identifying and meeting customer needs : Evidence of commercial lending will be advantageous : Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service : Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same : Comprehensive understanding of risk management and proven experience of ensuring own/others compliance with relevant regulatory processes This is a hybrid role and will cover Birmingham / Black Country and Worcester / Coventry and Warwickshire areas for face to face meetings with clients 3 days per week. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces : no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: : +44 207 832