Role: Fleet Account Manager Location: East London (Stepney Green) Working hours: 37.5 Hours per week, Monday to Friday 09:00am : 17:30pm Salary: GBP28,412 + GBP2000 Performance related bonus once established in the role As an integral part of our Fleet team, you will play a key role in driving our departments commercial success. Working closely with the Fleet Commercial Operation, you will actively participate to enhancing team performance, new and existing clients, whilst supporting the wider Fleet / Branch Network, and Call Centre contribution (Taxi Department). What you will be doing: * Utilising CRM system (Salesforce) to be maintain with updated files, customer outcomes, diary, lead and opportunity cycle stage * Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds * Inbound and Outbound target audience (UTA : Universal Target Audience) leads to qualify to next stages to meet agreed team KPIs * Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service * Meeting and exceeding team and departmental key performance indicators and budgetary requirements * Managing own performance of defined targets and delivering continuous improvements in performance and productivity * Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development * Support BDM to effectively maintain dairy and new business prospects through to new business conversion * Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered What were looking for: * Minimum 1 years Fleet Insurance experience * Account/Portfolio management experience * Strong communication skills: Ability to effectively communicate with clients and insurance agents to understand their needs and provide appropriate solutions * Sales acumen: Proficiency in identifying new business opportunities and converting leads into clients through persuasive selling techniques * Ability Work independently * Problem:solving skills: Aptitude for quickly resolving client issues, addressing concerns, and finding innovative solutions to meet their insurance needs * Organizational skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast:paced environment * Product knowledge: Comprehensive understanding of insurance products, coverage options, and industry regulations to provide accurate information and advice to clients * Ability to adapt to fast paced changes in the insurance industry, client preferences, and market conditions to stay competitive and achieve business objectives * Positive Can:do Attitude, Detail:orientated, approachable, ability to network and sustain relationships Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the your tomorrow benefits you will receive include: Wellbeing: * Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays) * Enhanced paternity pay and 16 weeks full maternity pay. * Colleague Assistance programme offers a suite of wellbeing services such as: * 6 Free Counselling sessions per year * Unlimited access to a telephone councillor 24/7 * Access to a free 4:week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. * Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: * A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner * Ability to access your earnings before payday via Dayforce Wallet. * Company pension scheme * Refer