Country: United Kingdom City:Birmingham About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions. CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non:residential construction and outdoor living solutions, CRH's unique offering of materials, products and value:added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH's shares are listed on the NYSE and LSE. Without you noticing our products, we are everywhere you live, work, and relax. Our project portfolioincludes some of the most sustainable and cutting:edge building projects around the world. Think of the asphalt on theSilverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre. Learn more about us through the following Link. About the role Were currently looking for an ambitious and enthusiastic Workplace Service Manager to join our European IT team, based near Birmingham, UK (hybrid working available). In this role youll be responsible for overseeing the technical operations and management of workplace services, primarily focusing on end:user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies. Youll also play a critical role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end:user devices, and improving the workplace experience for users. Youll lead and manage a team of workplace engineers and external partners to deliver efficient, secure, and fit for purpose workplace services. Main responsibilities In this role, youll: :Coordinate the technical delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices. :Take full accountability for the performance and quality of workplace services, ensuring they are delivered to meet organisational standards and user expectations. :Proactively identify opportunities for service improvement and innovation, drive initiatives to enhance efficiency, and ensure device:related services are aligned with business goals and user needs. :Define governance and follow:up on lifecycle management for hardware, OS images and applications, including patch management. :Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability. :Standardise desktop builds to reduce the number of different images in use, simplifying management and support. :Monitor and manage VDI environments to ensure high uptime and reliability. :Maintain the workplace service catalogue and monitor usage. :Increase the level of control, security, and compliance for end:user devices, adhering to industry standards and regulations. :Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed, e.g. Mobile Devices. :Maximise the effectiveness of Microsoft 365 capabilities, improving the overall End User experience. :Increase visibility of the end user device estate, ensuring accurate tr