Job Title: Citrix Support Engineer Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. ***This is a hybrid position located in New Orleans, LA, Jackson, MS, Little Rock, AR or The Woodlands, TX. Relocation assistance and sponsorship is not available.*** **The job title for this role is IT Specialist I** Job Summary/Purpose The Citrix Engineer will support the Citrix Administrator in providing management, oversight and maintenance over the Citrix environment supporting a robust cross:functional user base of 15K+ users. The Citrix environment is critical to the successful operations across Entergy and this support role is critical to the success of our employees and contract partners who rely on the environment to perform their work. Job Duties/Responsibilities stylemargin:bottom:11.0px: : Perform daily responsibilities to support the Citrix environment. : Responsible for routine patch management and system maintenance : Assist in the design and implementation of future:state virtual end user computing environments. : Responsible to maintain critical business operations of Citrix 24/7/365 which may require after:hours, additional hours, etc to support this critical environment. : Responsible for Citrix policies and procedures, best practices, and correlated documentation : Responsible to support required system reporting (audit, performance, etc) MINIMIUM REQUIREMENTS Minimum Education Required for this Position. BS/BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred. Minimum Experience Required for this Position. stylemargin:top:16.0px: : 2+ years of experience managing a Citrix environment required : In:depth experience in the installation, configuration and maintenance of the Citrix Infrastructure : Experience with Citrix Virtual Apps and Desktops, Storefront Server, Citrix User Profile Manager, Citrix Director, Citrix Studio, Citrix Machine Creation Services : Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.) : Familiarity with business operations and best in class technology landscape Knowledge/Skills/Capabilities Required for this position. : Professional stylelist:style:type:circle: : Ability to perform daily responsibilities to manage and administer the Citrix environment. : Ability to troubleshoot, with cross:functional teams, issues impacting Citrix users. : Strong communication skills, including the ability tocreate and articulate technical concepts. : Review regular system monitoring, verifying completion of scheduled jobs. : Provide tier 2 and 3 support for Citrix support issues. : Maintain user accounts, distribution groups, resources, and permissions. : Strong communication skills , including the ability tocreate and articulate technical concepts to non:technical users. : Ability to work effectively with teams and resources in a multi:location, cross:functional, network/matrix environment. : Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers. : Excellent multi:tasking and time management skills with the ability to thrive in a fast:paced, high:pressure environment. : Ability to perform problem analysis, logically organize and prepare technical documentation, and effectively communicate. : Ability to learn quickly and troubleshoot a problem in a methodical manner. : Ability to adhere to Change Management processes. : Readiness and participation in a 24/7 on:call rotation when needed. : Personal Style/s stylelist:style:type:circle: : Has a high degree of in