Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role The customer success executive is a key, customer:facing role focused on helping our largest enterprise clients achieve their business goals through our solutions. By building long:term, value:led relationships and navigating complex customer environments, this role positions us as a trusted partner at every level. Success comes from creating impactful customer success plans, driving internal alignment, and delivering measurable outcomes. Working closely with sales, the role ensures clear expectations, seamless onboarding, ongoing engagement, and strategic insight sharing. It also drives accountability across internal teams and partners, always keeping the customer's success at the heart of everything. What you will do : Product adoption and value realisation : Manage and monitor product use and adoption, making sure customer achieves desired outcomes : Develop a strong understanding of the customer's business and challenges while sharing product expertise and mapping product features, benefits, and practical applications to unlock value and build trust : Proactively drive full value realization and satisfaction with current product set, providing a clear view of adoption and utilization portals and deploying product adoption accelerators : Serve as customer advocate to internal teams, communicating key feedback regarding product features, pricing models and internal policies/processes : Upsell, cross:sell and sales alignment : with established trust and loyalty, seek to naturally progress and expand the partnership through identifying potential up:sell and cross:sell opportunities and engage sales accordingly : Educate customers of Colt's technology roadmap while driving alignment to customer vertical trends, priorities, and objectives : Influence customers regarding product enhancements and technology evolution : Expand customer partnership through identifying and qualifying up:sell and cross:sell opportunities and engage sales and technical resources accordingly : Implement customer service changes and enhancements to Colt products while understanding underlying business and value drivers : Risk and renewal management : Make renewal execution essentially a "non:event" by consistently mitigating risk, managing contract end dates, and resulting in revenue growth and customer loyalty : Implement comprehensive revenue management practices driving accountability and alignment to Colts operations and financial goals : Proactively track and manage risk triggers through activating resolution treatment plans partnering with cross:functional support as needed : Own and execute renewal strategies emphasizing customer value achieved to date, value proposition of renewing services with a focus on healthy Colt profit margins : Implement customer credit management strategies minimizing risk, setting customer expectations, adhering to policy while protecting Colt revenue stream What were looking for : Experience in working with complex, multi:divisional, international customers with spend of circa EUR1m per annum with our business : Comfortable presenting, consulting, and advising at C:level and other executives : Assertive verbal and written communications skills with ability to build long:term, strategic relationships (deep and wide) within organizations : Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf : Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies : Experience in collaborating and guiding cross:functional teams (e.g. Sales, Product, Legal, Marketing, Service Delivery