Auto req ID:34093 Title:Manager Order Management (hybrid) Job Function:Administrative Services Location:OXFORD Company:Harley:Davidson Motor Company Full or Part:Time:Full Time At Harley:Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley:Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H:D experience with an unequivocal customer focus. From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in:market for maximum impact in line with our future strategy. Our regional offices and in:market teams have the freedom within a clearly defined framework to make decisions to drive their business. In:market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions. Job Summary As the Order Management Manager for the EMEA region you will be leading and be responsible from the moment orders are placed with Harley:Davidson until the order is delivered to the customer. In addition to overseeing the Order:To:Deliver process, you will manage and work closely together to deliver the Order:to:Cash process. As a leader, you will manage a team of four and work closely with our 3PL. You will interact with internal stakeholders and take accountability for all data elements connected to the order. You will track order information and processes, including order entry, inventory management, fulfillment, transportation and (after:sales) service. The Order Management function provides visibility to both the business and the customer. You will work to provide near real:time insights into inventories and order statuses to guide the Sales organization and fulfill customer demand. Job Responsibilities :Communicating with various functions and internal and external customers, and managing the day to day order management processes, order cut:off's and performance, ensuring orders flow smoothly from order creation to order delivery. :Manage order statuses when orders flow through the OM process, from creation to fulfillment while working closely with Finance and Credit Management. :Engage with Supply Planning and set:up governance to gather insights in open orders and ETA's for supply coming into the EU. :Collaborate with Logistics teams around the Globe to get insights on Expected Time of Arrivals (ETA's) for supply that is ordered and in transit towards our European Distribution Center. :Oversee the tracking of orders from creating to fulfillment, and the management of the people, processes, and data connected to the order. :Manage the lifecycle of an order, which allows the Order management function to track all information and processes, including order entry, inventory management, fulfillment, and (after:sales) service. :Create Supply visibility, by ensuring realible and predictable order fulfillment statuses for orders placed on the system.Allowing you to provide near real:time insight into inventories, and ensuring customers are informed on when an order is delivered is a key part of the continued efforts to improve the Order Management Function. :On a more tactical level, your insights contribute to reducing and further optimizing the cost:to:serve. Making recommendations for structural improvements, such as creating an optimized end