Contact Management Centre Officer : Hampshire and Isle of Wight Constabulary Location : Southampton Contract : Full:time and permanent. On successful appointment into this role, you will be able to submit a flexible working request to start after the training period. However, there is no guarantee that your request will be approved (in these cases, we will endeavour to find a solution which works for all parties). Please note that you will be required to work the full:time standard shifts during the training period which will be approximately 13 weeks. Salary : The starting total salary for this role is GBP 35, This is made up of a basic salary of GBP 26, and shift and weekend allowances of 20. On completion of initial training and becoming an independent Call Handler (expected to be at around the 12:week point), the basic salary for this role will increase to GBP 29,109, giving a total salary of GBP 39, Closing Date: Wednesday 21st May 2025 at 23:59. Please note that if your application is successful, the earliest you will start in role is January 2026, however, we cannot guarantee a January start date. About the role As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non:emergency 101 calls from members of the public. You will need an investigative mind set to; stylemargin:bottom:11.0px: : Complete detailed crime reports, ensuring all lines of enquiry are considered; : Risk assess each call and decide on the best course of action; : Create incidents for deployment by the Police Control Room; : Handle a wide variety of enquiries from telephone and online contact; and : Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude. The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20 week pattern (averaging at 37 hours per week). Shifts are generally 10 hours long with a 1:hour meal break and example hours are; , , and However, you may work any variation of a 10 hour shift depending on our demand and resource levels. Please click this link to view the full role profile: Contact Management Centre Officer Benefits of working for Hampshire and Isle of Wight Constabulary In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to; stylemargin:bottom:11.0px: : Competitive pension scheme; : Generous annual leave allowance; : Retail, food and leisure discounts through Hampshire Police Leisure and Sports and Blue Light Card; : Excellent wellbeing support; : Gym facilities at a number of our buildings; and : Fantastic career progression including development and secondment opportunities. What does it take to work in Contact Management? To succeed in this role, it is important that you have the following qualities; stylemargin:bottom:11.0px: : Able to remain calm and level:headed in high pressurised situations; : Confident making difficult decisions; : Able to manage multiple demands; : Able to communicate clearly; and : Resilience. Role specific training and support Our roles are pivotal in helping us to achieve our Force Priorities of Relentlessly Pursuing Criminals, Putting Victims First and Delivering Exceptional Local Policing. Your training course will therefore be fast:paced and is designed to equip you with the knowledge and skills needed to excel in your role. stylemargin:bottom:11.0px: : The initial 6:week training period is classroom based and will include inputs on our computer systems and theory:based topics. This phase will be completed Monday to Friday, , so no shift allowances will be paid. : You will then progress to a tutoring phase, taking live