Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Service Request Administrator Worcester based with a balance of home and office working GBP 24,832 : GBP 26,139 per year 35 hours per week We have an exciting opportunity for a Service Request Administrator to join our Service Request Team within the Technology Department. You will be responsible for providing computer users across the group with access to applications that they need to do their job. This is an important role to Sanctuary and requires accuracy and an eye for detail to be done successfully. If you have previous experience within an admin team environment with a technology background, then this could be the role for you. The role of Service Request Administrator will include: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Providing employees with the required network systems and application access : Resolving queries and taking responsibility for ensuring service requests are correctly assigned to users : Providing a high:quality customer service to help support the maintenance of relationships with internal and external customers : Maintaining effective systems and processes that enable the accurate recording and timely completion of service requests : Reporting improvements which could be made to processes and systems to the wider team : Complete reviews of applications and remove access when someone leaves Skills and experiences: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : Proven experience of working in an administrative role within a customer service environment : Experience of updating electronic information in a variety of formats : Good communication and customer service skills, with attention to detail : Ability to work independently and use own initiative : Experience of organising own workload, prioritising tasks and meeting deadlines : Basic user of Microsoft Office including Outlook, Word and Excel : Experience of SAP and administrative tools and other Microsoft products Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc: : 25 days annual leave (rising to a maximum of 30 days) plus public holidays : A pension scheme with matching employer contributions from Sanctuary up to set limits : Life Assurance : Employee Volunteering scheme : Employee Advice Service including counselling : Cycle to Work scheme : Voluntary health plans : Employee discounts : Wellbeing support and tools : Employee recognition scheme : Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools : Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues stylemargin:bottom:0.0cm;margin:top:0.0px: : GBP 24,832 per annum (rising to GBP 26,139 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable the Sanctuary careers website) Closing Date: 20 July 2025 If youre unsure about any details, have questions about the role or want to discuss a need for ad