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Customer Enablement & Execution Manager

Ontario 1 month ago

Job Description

 Job Description The Opportunity: Reporting to the Director Customer Enablement & Execution for the Foodservice Platform, which represent ~$56M in sales annually. The CEE is critical in navigating the requirements for our customer branded and branded initiatives, fostering a high-performance cross-functional team, satisfying our customers, and delivering on our business deliverables. To this end, the CEE is accountable for the successful front-end scoping of initiatives related to product launches and modifications. They will partner with cross-functional teams to support the project assessment deliverables using prescribed project/process management methodology, standards, tools and processes.   In addition, there will be an element of ‘marketing light’ as they support sales with category marketing support (product cuttings, promotions, sell sheets, trade shows) to name a few. Any MLF team member interested in being considered for this role are encouraged to apply online by May 27. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life:Lead the front-end scoping execution of internal and external initiatives with the collaboration of cross-functional teams to ensure initiatives are executed with excellence (“first time right”, “on time, every time”)Accountable for project assessment which includes project creation, project kick-off, capacity and capability assessment, finalizing customer specification, product/sample development, supporting critical path creation all through collaboration with stakeholders (including Marketing, Manufacturing, Quality Assurance, Supply Chain, Purchasing, R&D, Regulatory and Graphics, etc.), and ensuring that all sales/customer deliverables milestones are clearly defined and coordinated through scoping and development steps of the projectUnderstand time sensitive requirements of customer/product launches, minimizing delays to scoping activities, working to resolve issues as they are identified or escalate as requiredDevelop an understanding of the objectives, opportunities and constraints of both internal and external stakeholders.  Gather the collective voice of each and advocate accordingly in key discussionsPartner with Category Marketing/Sales/Commercial team/Strategy to enable opportunities for executing Foodservice customer requirements and strategic branded launches.Apply critical thinking, leadership and judgement to enable fact based and nimble decision makingMonitor and report progress against all initiatives, providing updates to business leaders, working teams and executive teams as requiredTrain and coach others regarding the commercialization process and execution disciplines What You’ll Bring:3+ years relevant experience in Foodservice Marketing, Commercial Execution or Project ManagementHigh degree of business acumen with a proven ability to understand and support scoping and commercialization processes (marketing, customer specification, meeting facilitation, cross-functional engagement, executive level interaction, project execution)Superior organizational skills and project coordination capabilitiesDemonstrated ability to forge cross-functional relationships through strong interpersonal and communication skillsAbility to influence others regardless of their level in the organizationEffective facilitator – proven ability to bring people together and broker robust dialogue to solve problemsStrong communication skills - highly skilled at synthesizing information for sharing appropriately with various audiencesAct on convictions, not afraid to take risks, insists on being heard.Strong business acumen and critical thinking skillsStrategic thinker – ability to understand the big picture and make recommendations and decisions grounded in sound business judgementUnderstanding of SAP RD an asset What We Offer at Maple Leaf Foods:Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.Defined Contribution Pension Plan with company matching that starts on your first day of employment.Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice. About Us:We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.We are carbon neutral.We are one of the only food companies in Canada to set science-based targets.We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environmentChampioning diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based cultureOur eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.Doing What’s RightShared ValueHigh PerformanceDiverse and Inclusive TeamsDisciplined Decision MakingOur AccountabilityIntense CuriosityTransparency and Humility 

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